The policies below apply to direct online store purchases only. For the Shipping & Return Policies for Trade Partner orders and for Signature, Heritage, or Custom products, please click here .
Shipping
Hammerton Studio Shipping Free shipping within the contiguous 48 states. Carrier & Transit UPS Ground, FedEx, or LTL for oversized. Lead Time Made-to-order. Most ready to ship in 3–4 weeks. Expedited Production Available through select Quick Ship products. Expedited Shipping N/A Oversized Products Ships via LTL. Details are available in shipping confirmation. Partial Shipments Ships complete by default. Partial shipments are available (May incur additional fees). Alaska, Hawaii, & Canada N/A Order Tracking A shipping confirmation email with carrier name and tracking number is sent when your order ships.
Returns
Hammerton Studio Return Window 14 days from delivery. Return Authorization Return Authorization number required and must be obtained before shipping. No RA, no refund. Required Condition Must have original packaging. Must be uninstalled and unassembled. Must be undamaged and all parts wrapped. Non-Returnable Items 5 or more of the same product, orders totaling $10,000 or more, installed or assembled products, damaged or repackaged goods, or items returned without a valid RA number may not be returned. Restocking Fee 30% of the order value, deducted from refund. Return Shipping Cost Customer’s responsibility. Expedited Shipping Fees Non-refundable. Refund Method Credit to the original form of payment. Refund Timeline Within 30 days of receipt and inspection. Labor & Delays Hammerton is not responsible for labor costs or project delays resulting from the need to return a product.
Product Damaged in Transit
Hammerton Studio Reporting Window Hammerton must be notified within 5 business days of delivery. After this window Hammerton cannot accept responsibility or file a carrier claim.Upon Delivery Do not refuse delivery. Obtain a notation from the carrier documenting visible damage. Photograph all damaged packaging and product. Retain all original packaging—do not discard.How to File File a damage claim directly with Hammerton. We will coordinate the carrier claim (processing takes 10–15 business days) and we will arrange a carrier pickup at a convenient time. Replacement A replacement order will be placed immediately at no charge to you. You may be charged if the carrier denies the claim. Glass & Small Parts Broken glass and other easily replaceable parts are shipped free of charge. If you prefer a full product return instead, the standard return policy applies.
Return Process
1. Request authorization. Contact your Hammerton sales rep for Studio orders or log in to your account on the website for Viro orders. Once approved, you will receive a Return Authorization number and pre-paid shipping label(s) by email.
2. Pack and ship within 10 days. Repack in original packaging, attach the label(s), and drop all boxes at your local UPS location within 10 days of receiving your label. Returns not shipped within this window are not eligible for a refund.
3. Inspection performed and credit applied. Once received and inspected, a credit will be applied to your original form of payment within 30 days. Restocking fees and return shipping costs are deducted from the credit amount.
4. If the returned product arrives damaged , we will file a claim with the carrier. Refunds are contingent on carrier acceptance. Claims denied due to improper packaging will not be refunded.
You may contact Hammerton by telephone at 801-973-8095 or by email at [email protected] .
Are you planning a large or custom order?
Custom products, special orders, quantities of 5 or more of the same item, or orders totaling $10,000 or more are non-returnable. We strongly recommend reviewing all specifications and contact customer service if you have questions.
For the Shipping & Return Policies for Trade Partner orders and for Signature, Heritage, or Custom products, please click here .