Hammerton, Inc. (Hammerton Studio, Hammerton Signature, Hammerton Heritage) offers a Lifetime Limited Warranty on its products as described below. Certain components and finishes are covered by a Five-Year Limited Warranty as specified below.
Hammerton warrants to the original purchaser that its products are free from defects in workmanship and materials.
Lifetime Limited Warranty
For residential installations: This warranty applies for the lifetime of the original purchaser, provided the fixture remains installed at the original residential address. Should any covered product fail, Hammerton, through a Hammerton Authorized Dealer (an “Authorized Dealer”) or directly, will, at its sole discretion, repair or replace the product with the same or a similar product free of charge, or refund the purchase price.
For commercial installations: Shades, electrical components, and articulating components are warranted for five (5) years from the date of original purchase.
Component Coverage
LED Drivers and LED Boards: LED drivers and LED boards are warranted for five (5) years under normal use. A reduction in light output of less than 30% over this period is considered normal and is not covered.
Light Bulbs (Lamps): Light bulbs (lamps) are not covered by this warranty. They are not products manufactured by Hammerton and are supplied only as a service.
Electrical and Articulating Components: Sockets, ballasts, drivers, integrated LED components, transformers, dimmers, swing arms, and swivels are warranted for five (5) years for both residential and commercial installations.
Glass Components: Hammerton hand-blows its own glass and all glass components are covered under this Lifetime Limited Warranty for manufacturing defects. Hand-blown glass may inherently contain small lines, waves, or bubbles. Natural variations in dimensions, color, or finish are normal characteristics of handmade glass and are not considered defects.
Finish Coverage
Interior Metal Finishes:
The following translucent finishes are warranted for five (5) years: Satin Nickel, Oil Rubbed Bronze, Heritage Brass, and Gun Metal. Translucent finishes are not warranted for products installed within ten (10) miles of a seacoast or in wet or damp locations, whether such installations are indoors or outdoors. All other interior metal finishes are covered under the Lifetime Limited Warranty.
Handmade variations in finish are normal and are not considered defects. Living finishes (including brass, iron, copper, and nickel) are not warranted against color change, patina, or finish inconsistency, as maturation is an inherent and intended characteristic of these materials.
Outdoor Finishes:
All Outdoor Hammerton fixtures are rated AAMA 2604 and are covered under our Lifetime Limited Warranty. Outdoor finishes that are not rated AAMA 2604 are not covered under our Lifetime Limited Warranty. Fading, discoloration, or patina on outdoor fixtures resulting from prolonged exposure to sunlight, humidity, pollutants, or other environmental conditions is not covered.
Coastal Environments:
Outdoor finishes on outdoor fixtures installed within ten (10) miles of a seacoast are warranted for five (5) years from the date of original purchase.
Warranty Eligibility
This warranty is extended to the original purchaser of the Hammerton (Hammerton Studio, Hammerton Signature, and Hammerton Heritage) product only, provided the fixture remains installed at the original address. This warranty is non-transferable and is void upon any change of ownership or relocation of the fixture from its original installation address.
No formal registration is required to activate this warranty. Proof of purchase from a Hammerton Authorized Dealer is required to initiate any warranty claim. This warranty applies only to Hammerton (Hammerton Studio, Hammerton Signature, and Hammerton Heritage) products purchased directly from Hammerton or from a Hammerton Authorized Dealer. Warranty coverage is void for products purchased from unauthorized dealers. A list of Authorized Dealers is available on Hammerton’s website. This warranty is valid only in the United States and Canada.
Warranty Procedures and Conditions
To obtain warranty service, contact the Authorized Hammerton Dealer from which you purchased the product. If you are unable to obtain service from the Authorized Dealer, contact Hammerton directly to request a warranty claim form. Hammerton will determine whether the product will be inspected on-site or returned to Hammerton. You may contact Hammerton by telephone at 801-973-8095 or by email at [email protected].
Any replaced or repaired product is warranted for ninety (90) days from the date of shipment of the replacement or repaired product, or through the end of the applicable original warranty period, whichever is longer. All replaced products or parts become the property of Hammerton.
Labor costs for the original installation, removal, re-installation, or inspection of any product are not covered by this warranty. Hammerton does not pay or reimburse electrician or installation fees.
Exclusions
This warranty does not apply to, and Hammerton shall have no liability for, damage or failure caused by or arising from:
- Ordinary wear and tear, including normal fading or aging;
- Accident, misuse, neglect, or lack of reasonable care;
- Water damage, flooding, or fire;
- Force majeure events, including but not limited to earthquake, explosion, or other natural disasters;
- Improper installation, improper lamping, improper input voltage, or improper dimming;
- Unauthorized alteration, modification, tampering, or repair;
- Shipping or assembly damage;
- Natural material variation, including handmade glass characteristics such as bubbles, waves, or lines;
- Living finish patina, color change, or finish inconsistency on brass, iron, copper, or nickel;
- Outdoor environmental changes including prolonged exposure to sunlight, humidity, pollutants, or wind;
- Coastal corrosion beyond the applicable coastal warranty period;
- Unintended use of the product;
- Use of the product with components, accessories, dimmers, or systems not specified or approved by Hammerton; or
- Non-AAMA-rated outdoor finishes.
Any modification, tampering, or unauthorized repair to any Hammerton product after delivery voids this warranty with respect to the affected product or component.
Warranties Are Exclusive and Limitation of Liability
HAMMERTON EXCLUDES AND EXPRESSLY DISCLAIMS LIABILITY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR SPECIAL DAMAGES OF ANY NATURE ARISING OUT OF THE SALE, INSTALLATION, MAINTENANCE, USE, OR FAILURE OF ANY HAMMERTON PRODUCT, EVEN IF HAMMERTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL EVENTS, HAMMERTON’S LIABILITY WILL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT OR A REFUND OF THE PURCHASE PRICE PAID, AT HAMMERTON’S SOLE OPTION.
TO THE FULL EXTENT ALLOWED BY LAW, THE WARRANTIES AND REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE EXCLUSIVE, AND HAMMERTON EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
No representative or employee of Hammerton is authorized to make any modification or addition to the limited warranties set forth in this document.